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Click "Forgot Password" on the login page. Enter your registered email address and we'll send you a secure reset link within a few minutes. Follow the instructions to set a new password. If the email doesn't arrive, check your spam folder or contact support.

Verification typically takes 24–48 hours after you submit your required documents. You'll receive an email notification once your status changes. If it takes longer than 48 hours, please contact our support team with your submission reference.

Click the "Report" button on any listing or user profile page. Our Trust & Safety team investigates all reports within 24 hours. You can also email fraud@otta.com with screenshots and details. Always use Otta's escrow system for payments — never pay outside the platform.

Navigate to Dashboard → Wallet → Withdraw. Enter your bank account details and the withdrawal amount. Funds are typically processed within 24–48 business hours. Note: you must be a verified seller to make withdrawals. Minimum withdrawal is ₦500.

If you paid via Otta's escrow system and the item is not as described, was never delivered, or the seller is unresponsive, you may open a dispute within 7 days of the transaction. Our team investigates within 72 hours and issues a full refund if the claim is valid. Always transact through the platform for buyer protection.

Yes! Otta supports both product listings and service/gig listings. You can post anything from electronics and vehicles to freelance services, home repairs, tutoring, and more. Browse the "Services & Gigs" section to see examples, or click "Post New Listing" and select the relevant category.